MOHAMED's CV
MOHAMED ZUHAIR AL SADDI
Customer Care Advisor | Banking Sector
Profile summary
Skilled Customer Care Advisor with 9 years of progressive experience in the banking sector across the GCC. Resulted in expertise in customer care operations, fraud prevention, and regulatory compliance. Track record of supporting account services, resolving inquiries, and mitigating risk across financial institutions. Dedicated to maintaining high standards of service delivery and operational accuracy.
Career highlights
Customer Care and Account Support: Assisted customers with account services, maintenance, transactions, and product inquiries while resolving complaints professionally at Emirates NBD.
Fraud Prevention and Risk Analysis: Reviewed customer accounts and transactions daily to identify suspicious activities and maintained records of fraudulent incidents at Abu Dhabi Islamic Bank.
Regulatory Compliance and Operations: Ensured all transactions and customer interactions complied with branch policies, procedures, and regulatory requirements while performing administrative tasks.
Product Promotion and Relationship Management: Promoted and explained bank products and services, including loans, credit cards, and investment options, to enhance the banking experience.
Key skills
Professional experience
Directs customer service operations across branch channels, managing daily client account interactions, transaction processing, and regulatory compliance. Coordinates administrative workflows, branch environment standards, and onboarding workflows for new staff members while promoting core bank products.
- Resolves complex customer complaints and account troubleshooting inquiries to maintain service standards.
- Maintains strict adherence to branch policies, procedures, and regulatory requirements during daily transactions.
- Executes account setup, profile maintenance, and personal information updates for banking clients.
- Promotes banking products including loans, credit cards, and investment options during client interactions.
- Performs administrative tasks such as filing, record-keeping, and preparing operational reports.
Directed operational risk and fraud prevention controls for account openings, digital services, and departmental audits. Managed sensitive service states and maintained incident records.
- Evaluated customer accounts, transactions, and onboarding documentation daily to identify suspicious patterns indicating fraudulent behavior.
- Executed fraud detection procedures for e-trade and POS environments to mitigate operational risk.
- Audited department data and maintained documentation of fraud incidents, investigations, and resolution outcomes.
Education
Media (Radio & Television)
- Abu Dhabi, United Arab Emirates
Languages
English · Professional
Arabic · Professional